FREQUENTLY ASKED QUESTIONS /

 

We've answered some of the most common questions our customers have below. 
However, if you have any specific queries or concerns just give a member of our team a call on 01223 871360, or email hello@AMCgardenrooms.co.uk

PLANNING PERMISSION /

 
 
Do I need planning permission?

In the vast majority of cases there won't be any need to seek planning permission for your garden room.  Our standard garden rooms are constructed to be under 2.5m in height and so fall under the classification of permitted development which doesn't require planning permission as long as the following criteria are met:

How large can my garden room be?

If the external height of your garden room is under 2.5m in height you can build it right up to your boundary, however, we recommend that at least 0.4m is allowed for around the edges for access and also to aid construction. We can make the garden room taller (up to 3.0m) but it would need to be positioned at least 2.0m from your boundary edge. 

The total internal area of your garden room needs to stay under 30sqm and all outbuildings needs to stay under 50% of the total size of your garden.

Does the area I live in have an affect on whether I need permission or not?

If you live in a listed building, flat, maisonettes or site of special scientific interest then you will require planning permission for your building. If none of these apply then you shouldn't need it.

What about building regulations?

AMC garden rooms do not meet building regulations and should not be used where building regulations are required.  For this reason, the garden room should not be used to live in.

I think I need planning permission, what now?

If you do find that you need planning permission then we can help in a number of ways. We can take on the planning process for you as part of the delivered project, we can supply CAD drawings to help with the planning process or we can simply offer advice as to how to go about the process.  CAD drawings will be charged for at £250, the cost of which will be refunded if planning permission is refused.

Give our team a call on 01223 871360 or e-mail hello@AMCgardenrooms.co.uk to see how we can help.

THE BUYING PROCESS /

 
 
What happens during a site survey?
Once you've done your research and you're ready to take the next step, then book a site survey.  At the site survey, our design consultant will discuss all aspects of your garden room with you, get a good understanding of the site in which it is to be located and answer any questions you may have.  Following the survey, you will receive a comprehensive quotation and a 3D drawing of your garden room.  Site surveys are required for customers choosing a full installation service, but optional for self-builders.
How much does a site survey cost?
Our site surveys are free of charge within a 100 mile radius of our offices in Cambridge.  We may need to charge if you live further than that, but the cost will be deducted off any order you subsequently place with us.
What are your payment terms?
For customers choosing a full installation service, we require a 25% first deposit with order, followed by a second deposit of 45% in advance of the installation date.  The balance is payable on the last day of installation once you have inspected and are completely happy with your new garden office.
For customers choosing a self-build garden room, we require a 75% first deposit with order, with the balance paid prior to delivery. 
For peace of mind, we offer a 14-day cooling off period after payment of the first deposit. If you change your mind during this time then you will receive a full refund.
Are AMC garden offices guaranteed?

Yes they are!  All our garden rooms come with a comprehensive guarantee covering most aspects of the building:  The guarantee is 10 years for design and manufacturing faults to the structure of the building, three years to cover internal misting in double glazing, door/window hinges and locks and the external decking, and one year for the external fascias, internal linings and trim, floor covering, electrical installations, electrical and network connections (if applicable). 

Full details of the guarantee will be provided with your sales contract when you place an order, but rest assured, we’ll be there to rectify any issues in the unlikely event that they occur.

Do you have a showroom I can visit?

Unfortunately, we are unable to offer showroom visits at the moment due to Coronavirus restrictions.  

MY GARDEN ROOM /

 
 
Will my garden office have heating?
Our garden rooms are designed for year-round use - most of our customers choose to include heating in order to maintain a comfortable temperature in the cooler months.  We can discuss options with you, but our preferred method of heating would be via a thermostatically-controlled electric radiator - these are unobtrusive and inexpensive to install.  AMC garden rooms are well-insulated, and so heating bills are generally very minimal.  We don't install wood burners into our garden rooms.
Can I have a toilet, shower or sink in my garden room?
Yes, it's possible to have plumbed services in your garden room.  In most instances, our clients arrange for installation of these facilities themselves after the garden room has been built.  However, we would be happy to manage this aspect on your behalf - please discuss your requirements with the design consultant during the site survey.
Can I use my garden room to live in?
Our garden rooms do not comply with building regulations and therefore cannot be used for residential or habitable purposes.  Living in the garden room would invalidate your guarantee.
How much maintenance will my garden room need?

The good news is that an AMC garden office requires very little maintenance. If you choose pine cladding, then it will need to be treated at regular intervals, according to the treatment manufacturer’s instructions. Larch and cedar cladding do not need treating, although some clients choose a treatment either to retain the original hue of the timber, or to personalise the colour.  It is also sensible to keep the gutters clear of debris and maintain any air gaps.

DELIVERY & INSTALLATION  /

 
 
Where do you deliver and install garden rooms?

Our self-build kits are delivered nationwide.  The full installation service is also offered nationwide, although our quoted prices are based on installation with a 100 mile radius of Cambridge.  Additional charges apply if you live further away, and these will be detailed in the comprehensive quotation we'll send you.

I've chosen a self-build kit. Do you provide any support and advice for installation?

Our self-build kits are designed to be built by at least two adults, at least one of whom should be a capable DIYer.  We are happy to discuss with you before purchase whether or not self-build is the right option for you, and the kits are provided with full and detailed instructions to make things as straightforward as possible. However, the decision as to whether or not you have the correct skills ultimately is yours.  If you do run into problems, please get in touch and we can arrange for one of our team to call you during office hours for a chat to help set you back on track.

How is delivery of a self-build kit made?

Delivery of self-build kits will be made to you by lorry, and we will discuss with you beforehand what access is required.  Kits are delivered to the front of your home. You will need to ensure people are available to help you carry the items to the back garden as our drivers will unfortunately not be able to assist.  Please be aware items can be bulky and heavy.  We do not take away packaging after delivery as most people find it is helpful to use it for protection of the product during the build process.

I have booked a full installation service, is there anything I need to do in advance of installation day?

The amount of pre-installation work will depend on the level of service you have chosen. Some customers prefer us to handle everything from start to finish - in which case there is nothing you need to do in advance of the installation date other than ensure there is access and parking for our vehicles.  If you have selected to carry out some aspects of pre-installation yourself (such as groundwork, laying the foundations or organising the electrical supply) then the precise requirements will be detailed out in full on your Sales Order Contract.  It is important that all pre-installation work is completed on time and exactly as agreed to avoid any delays to the installation of your garden office.

If you have any other questions, then please feel free to contact our team on 01223 871360 or hello@AMCgardenrooms.co.uk and we'd be happy to help.

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